If you are driving for a rideshare company you are likely doing it to make money and not as a hobby. One way to boost your income is through tips. This topic is one that really gets people talking but is worth the discussion.
I belong to several rideshare groups and I often read how frustrated drivers are with their riders and rideshare companies. They often feel that the payment they receive by completing the ride does not warrant any kind of service above the bare bone basics.
PBS has an article about why people tip, and it seems like the size of a restaurant bill is the number one way to affect how much of a tip someone will leave. But since we as rideshare drivers who have no influence over the size of the payment, what can we do to get any kind of tip at all?
I believe that just doing the bare bone basics, we are making a critical mistake. Providing excellent customer service is the reason people tip. However, not everyone tips all the time so tipping is not guaranteed. You as a driver need to accept that fact. People tip their rideshare driver based on how the driver makes them feel! A rider who had a great experience equals a potential tip! But when you provide just the basics, the payment will be basic as well – no tip. (Of course, giving the rider a bad experience will guarantee no tip, and may be costly to your rating.)
If our level of service contributes to the amount of tips we get, then we can think about it as a numbers game instead: by consistently providing great service, you will consistently get more tips.
I’ve had great success with using the techniques that can be found in 7X7’s tipping course. The course quickly paid for itself and was well worth the time.
Tomorrow: Making sourdough bread for beginner